General Management of Conti Valerio S.r.l., aware of the importance and necessity of demonstrating and documenting to its clients the Organization’s ability to consistently provide products and services that meet both customer requirements and applicable regulatory standards, has deemed it appropriate to establish a Quality Management System in accordance with the UNI EN ISO 9001:2015 standard.
Top Management demonstrates leadership and commitment toward the quality management system and has identified customer satisfaction—meeting the needs and expectations of each client—as its primary objective.
The Quality Policy of Conti Valerio S.r.l. is defined by its ability to offer products and services tailored to customer requirements, whether industrial or distributive, ensuring that the end-user experience with the company’s products is one of complete satisfaction, through the most personalized product possible. This policy is perfectly summarized by the slogan of the Eureka brand products:
“Your Coffee Experience.”
Through the establishment and maintenance of a Quality System, Conti Valerio S.r.l. aims to:
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Expand its brand presence in an ever-growing number of markets, taking into account the different needs arising from diverse cultural and commercial approaches to coffee as a beverage, and consequently, to coffee equipment.
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Increase the number of clients with whom to build strong, collaborative relationships aimed at mutual growth, through continuous feedback and information exchange on product performance and consistency.
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Become the partner of choice that clients can truly rely on—not merely by following rigid rules and principles, but through the ability to interpret the need for innovation wisely and translate companies’ expectations into practical and functional solutions.
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Increase turnover, as confirmation of the company’s constant growth trend.
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Involve all personnel, making each department an active part in defining processes and operating methods to achieve company objectives.
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Reduce supplier non-conformities through ongoing dialogue and communication about required service levels, prioritizing suppliers committed to continuous improvement and transparency in the quality of their products and services.
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Carry out its activities (design, assembly, and sale of electromechanical bar equipment) in full compliance with relevant standards, laws, and regulations governing the sector.
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Implement a risk-minimization approach based on active participation of involved personnel, establishing moments of direct dialogue to review procedures and related risks, in order to prevent or mitigate potential negative outcomes.
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Pursue continuous improvement of technologies, facilities, and equipment to enhance overall quality aspects.
To achieve the established Quality Objectives, Management is committed to:
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Periodically reviewing the Policy, Objectives, Targets, and related implementation programs, and ensuring they are clearly communicated within the company.
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Ensuring that the Company Policy is supported at all organizational levels.
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Guaranteeing the human and instrumental resources necessary to achieve company goals.
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Encouraging the development of individual skills and promoting a positive working environment.
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Training, informing, and raising awareness among employees so they can perform their duties safely, in compliance with company requirements, and with full awareness of their individual responsibilities within the Management System.
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Involving the entire organization, within their roles and competencies, in achieving the assigned objectives.
The dissemination of this Company Policy, as well as the Quality Objectives, takes place through the distribution of this document and other materials related to the Company’s Management System.
This document is publicly available: the Company ensures its dissemination through various communication channels and provides it to anyone upon request.
Conti Valerio S.r.l.
Quality Department
07/10/2025