Quality Policy

    The General Management of Conti Valerio S.r.l., aware of the importance and necessity of demonstrating and documenting to its customers the organization’s ability to consistently provide products and services that meet both requested and applicable regulatory requirements, has deemed it appropriate to establish a Quality System in accordance with the UNI EN ISO 9001:2015 standard.

    Top Management demonstrates leadership and commitment regarding the quality management system and has identified customer satisfaction and meeting individual customer needs and expectations as its primary objective.

    The quality policy of Conti Valerio S.r.l. is defined by its ability to offer tailored products and services that meet the requests of both industrial and distribution customers, so that the end-user experience with the company’s products is one of maximum satisfaction, offering products as customized as possible. This quality policy is perfectly summarized by the slogan of Eureka-branded products: “Your Coffee Experience.”

    Among the quality objectives, the following are particularly emphasized:

    • Expansion into a greater number of markets, taking into account the different needs arising from the varying commercial and cultural approaches to coffee as a beverage, and consequently to the equipment used to prepare it;

    • Increasing the number of customers with whom to establish a close collaborative relationship aimed at mutual growth, through continuous feedback and information exchange on product performance levels and stability;

    • Becoming the reference Partner on whom the CUSTOMER KNOWS THEY CAN RELY, not through a rigid adherence to rules and principles, but through the ability to wisely interpret the need for innovation and translate companies' expectations into functional strategies;

    • Increasing turnover, as confirmation of the company's steady growth trend;

    • Involving staff by making each area actively participate in defining processes and operating work methods to achieve the objectives;

    • Reducing supplier non-conformities through continuous dialogue and communication about the required service level, favoring suppliers who are committed to continuous quality improvement in the delivery of their products and services, and who adopt transparent supply policies;

    • Carrying out activities (design, assembly, and sale of electromechanical bar equipment) in full compliance with applicable regulations, laws, and sector-specific standards;

    • Implementing a risk-based approach through the active involvement of the people concerned, establishing moments of direct dialogue with them, and verifying related procedures and risks in order to prevent or minimize possible harmful consequences;

    • Pursuing continuous improvement of technologies, systems, and existing equipment to enhance quality aspects.

    To achieve these objectives, the Management is committed to:

    • Periodically reviewing the Policy, Objectives, Targets, and related implementation programs and ensuring their proper visibility within the company;

    • Ensuring that the Company Policy is supported at all levels of the organization;

    • Guaranteeing the human and instrumental resources necessary to achieve the company's objectives;

    • Encouraging the improvement of each collaborator’s individual skills and fostering the best possible corporate environment;

    • Ensuring that all workers are trained, informed, and made aware of how to perform their tasks safely, in compliance with company-related requirements, and fully conscious of their individual responsibilities within the Company Management System;

    • Ensuring that the entire company structure participates, according to its attributions and competencies, in achieving the assigned objectives.

    The dissemination of the Company Policy, as well as the objectives, is carried out through the distribution of this document and the documentation of the Company Management System.

    This document is publicly available: the Company is committed to its dissemination through various communication channels and provides it to anyone who requests it.

    Conti Valerio S.r.l.
    Quality Office
    09/05/2023